TOPEKA, Kan .– (BUSINESS WIRE) – New improvements to Kansas WebFile, the Kansas individual income tax filing application, have once again secured boasting rights for the state of Kansas. On January 14, the Kansas Information Consortium, LLC (KIC) announced the integration of Agent Kay, the state’s official chatbot, into the Kansas WebFile. This is the first instance of an artificial intelligence chatbot that supports a government tax return system.
Kansas WebFile users can message Agent Kay with conversational questions and get tax answers, so users can quickly get the help they need. Agent Kay also walks citizens through a series of questions aimed at quickly and easily providing the information they need.
Agent Kay was launched on June 21, 2018 and is the official chatbot for the state of Kansas. Chatbots are computer programs that use artificial intelligence and machine learning to mimic human conversations. The incorporation of chatbots into government technology offers exciting new opportunities to modernize the delivery of digital services to Kansas citizens.
“Since launching in 2018, Agent Kay has dramatically improved our ability to serve the people of Kansas,” said Nolan Jones, general manager of KIC. “Now Agent Kay will help citizens complete their simple tax returns faster than ever before.”
WebFile was originally launched in 2002 as a partnership between the Kansas Information Network and the Kansas Department of Treasury. In addition to the inclusion of Agent Kay, significant improvements were made to Kansas WebFile for the 2018 tax year. The most important was the ability to file taxes from a mobile device. A streamlined workflow allows most users to complete a simple filing in 10 minutes.
Agent Kay and Kansas WebFile are developed and maintained by KIC as a service of the Information Network of Kansas, Inc. (INK). As part of the INK and KIC public-private partnership, e-government services are provided through a self-financed model that does not use taxpayers’ money.
The Kansas, Inc. Information Network (INK) is responsible for overseeing the development of the Kansas state official website, Kansas.gov. The portal operates through a public-private relationship between INK and the Kansas Information Consortium, LLC to assist government agencies in Kansas with web activation of their information services. The Kansas Information Consortium builds, operates, services, and markets Kansas.gov and is part of the NIC (NASDAQ: EGOV) family of companies.
NIC Inc. (Nasdaq: EGOV) is the nation’s leading provider of innovative digital government solutions and secure payment processing that are helping make government interactions more accessible through technology. The NIC family of companies has developed a library of more than 13,000 digital government services for more than 6,000 federal, state and local agencies. These solutions include the groundbreaking Gov2Go personal government assistant, which provides citizens with personalized reminders and a single platform for all government interactions. More information is available at www.egov.com.